Check your gateway is working

Your gateway is default set to login in to the ARNIA server once every 24 hours. If you do not see any updates on your graphs and data, check if your gateway is working.

Check your gateways’ last login time

Log in to your account
Select the ‘settings’ cog in the right hand corner
Click on the monitors tab in the settings menu

The overview of your monitors shows you the ‘last contact time’ for each of your monitors and gateway. This should be within the last 24 hours.

Monitor Tab

Check the gateway batteries

If your gateway has not logged in recently, please check the batteries in the gateway. Ensure the batteries have sufficient voltage (over 3.6V). Replace if necessary. Read : Change batteries

Check mobile phone signal

Ensure the antenna of your gateway is screwed on properly and pointing upwards. Check the mobile phone signal strength (2G/3G coverage) in your apiary. Read : Check mobile signal

Restart your gateway

Open up your gateway and take the batteries out for 20seconds and re-insert. Observe the LED flashing sequence. Read : Gateway LED flashing

If the power and signal are good and your gateway is still not working, please contact support@arnia.co.uk.