Check your gateway is working
Your gateway is default set to login in to the ARNIA server once every 24 hours. If you do not see any updates on your graphs and data, check if your gateway is working.
Check your gateways’ last login time
- Log in to your account
- Select the ‘settings’ cog in the right hand corner
- Click on the monitors tab in the settings menu
The overview of your monitors shows you the ‘last contact time’ for each of your monitors and gateway. This should be within the last 24 hours.
Check the gateway batteries
If your gateway has not logged in recently, please check the batteries in the gateway. Ensure the batteries have sufficient voltage (over 3.6V). Replace if necessary. Read : Change batteries
Check mobile phone signal
Ensure the antenna of your gateway is screwed on properly and pointing upwards. Check the mobile phone signal strength (2G/3G coverage) in your apiary. Read : Check mobile signal
Restart your gateway
Open up your gateway and take the batteries out for 20seconds and re-insert. Observe the LED flashing sequence. Read : Gateway LED flashing
If the power and signal are good and your gateway is still not working, please contact email@example.com.